Scan the code and fill out the same form your customers see. Use any order number and a few photos from your phone. It takes about two minutes, and there is nothing to install.
FieldPadDelivery Condition ProtectionFor Bridal & Boutique Clothing Shops
Protect Every Dress You Ship
PricingFrom $49 per month, whole team included
Your CustomersOne QR scan, no app or account
A customer says the $2,000 gown you shipped arrived damaged. You know it left in perfect condition, but a chargeback requires more than your word against theirs.
Unboxing-video policies are a good start. The problem is that videos stay on customers' phones and instructions get lost in their inboxes. FieldPad brings the entire process into one place, so when a dispute happens you already have a documented record of the gown's condition before and after delivery.
How It Works
| 1. Take Packing Photos | Staff photograph the garment, the tags, and the sealed box before it ships. FieldPad saves the photos with a timestamp and links them to the order number. |
| 2. Add the QR Code | Include a QR code with the shipment. When the order arrives, the customer scans it and is walked through documenting the condition of their delivery. There is no app to download or account to create. |
| 3. Confirm the Condition | The customer records the unboxing, photographs the box and the item, and confirms the condition. This establishes how the order arrived, from the moment it was opened, and the completed record is sent to your shop right away. |
| 4. Handle a Claim | If a customer reports a problem, they submit it through a claim form within your policy window. The claim arrives alongside the shipment photos and delivery confirmation for the same order. |
What You Get
| Complete Shipment Record | Each order includes condition photos from before shipping and after delivery, all linked to the order number. One search brings up the complete history. |
| Better Chargeback Evidence | When a payment dispute happens, you can respond with the documented record of what shipped and what the customer confirmed at delivery. |
| Consistent Claim Reviews | If the required verification steps were not completed, your team can review the claim against the documented policy and order history. |
| Faster Resolutions | Genuine damage is documented at delivery, while the packaging is still on hand. That gives your team what it needs to resolve the claim quickly. |
| Less Back and Forth | Claims come in through a structured form instead of long email threads, so reviews start with complete information. |
Book a 15-minute demo.Ahsan Mian|416-951-3197|fieldpad.app
FieldPadDelivery Condition ProtectionFive Ready-to-Use Forms
| Form | Who Fills It | What It Records |
|---|---|---|
| Outbound Shipment Condition | Your staff | Photos of the garment and sealed packaging, carrier and tracking details, and a packer signature. |
| Customer Unboxing Verification | Your customer, by QR code | An unboxing video, photos of the box and the item, and a condition confirmation. It takes about two minutes. |
| Damage Claim Submission | Your customer | A claim submitted within your policy window, with photos, dates, and a description of the issue. |
| Claim Review & Resolution | Your staff | A review of the claim against the shipment record, with the decision documented and signed. |
| Return Received Inspection | Your staff | The condition of a returned item, with photos, wear indicators, and the outcome. |
Every form is linked to the order number. One search shows what shipped, what arrived, what was claimed, and how it was resolved.
It Works With What You Already Do
| Today | With FieldPad |
|---|---|
| You take photos before shipping | The photos are saved with a timestamp and linked to the order. |
| You email customers unboxing instructions | The QR code on the box opens the form and walks them through each step. |
| You ask customers to agree to terms at purchase | The verification form gives customers a clear way to complete those steps. |
| You sort out disputes from memory and old emails | Each order has a documented record your team can review. |
Try It Yourself
Scan to Try
Simple Pricing
One shop, one account, with your whole team included. There are no per-form or per-customer fees. Customer-facing forms are part of the plan, and your customers never need an account. Records are kept long enough to cover typical dispute timelines, and extended retention is available.
Book a 15-minute demo.Ahsan Mian|416-951-3197|fieldpad.app